I. Inclusivity and Speaking up
Ensuring Organization Members are willing to speak up in both spotting and solving problems is key to highly effective organizations. Read More
II. Communicating Effectively as a Leader
Great leaders communicate well. Clarity, use (an abuse) of digital tools, meeting hygiene and active listening are four keys to being an outstanding communicator. Read More
III. Respecting Those Closest to the Work
It doesn’t always feel natural, but leaders with problem-solving cutures force themselves out of their offices, get familiar with their organization’s work, and aren’t afraid to ask questions. Read More
IV. Commitment to Documented Standard Work
It feels silly to some, but the best organizations in the world have leaders that insist on documenting standard work so everyone is on the same page. Read More
V. The Importance of Customer Focus
There’s inevitable tension between the primary stakeholders in the operation of any organization. Often, the customers are the only stakeholders not “in the room” when key decisions are made and this inevitably leads to problems. Good leaders recognize this and are intentional about building a customer-focused culture. Read More
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